In an effort to continue to meet the needs of Plano's residents, we offer the opportunity for you to pay your utility bill or City citation via the internet, twenty-four hours a day, seven days a week. You will also have the ability to view your account online.
Payment can be made on the internet by Visa, MasterCard, Discover or American Express.
Your payment will post to your account immediately through this process. A 3% convenience fee will be applied to your payment when using this method. To avoid paying a convenience fee you can pay with cash or check at the lobby at City Hall or use our drop box. City Hall hours are Monday through Friday from 8:00 am until 5:00 pm.; the drop box is available 24/7 on the James Street side of the building. You can also sign up for Direct Debit through the City and those payments will be withdrawn from your bank account on the 20th of each month that you are billed. Click on the link below for the Direct Debit authorization form you will need to fill out, attach a voided check and return to City Hall.