FAQs • Plano, IL • CivicEngage

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When are penalties applied to my bill?: Your bill is always due on the 20th of the month you receive your bill. A 10% penalty is added to your bill the first business day after the 20th. A $20.00 flat fee penalty is added 10 days after the 10% penalty. When the $20.00 penalty is added we also hang a shut off tag at the property. You then have 48 hours to pay your bill. If your water is shut off a $50.00 penalty is then added.

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Water Billing

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1. How can I pay my water bill?: You can bring your payment into City Hall Monday-Friday 8 am - 5 pm, use the drop box at the James St. side of City Hall 24/7, mail your payment to 17 E. Main St., Plano, IL 60545, or pay your bill online at www.cityofplanoil.com.

2. When is my bill due?: Bills are ALWAYS due on the 20th of the month they are issued even if the 20th falls on a weekend due to the fact that we have so many ways to pay. If your account number begins with "01" then your bill is due on the odd numbered months. If your account number begins with "02" then your bill is due on the even numbered months.

3. When are penalties applied to my bill?: Your bill is always due on the 20th of the month you receive your bill. A 10% penalty is added to your bill the first business day after the 20th. A $20.00 flat fee penalty is added 10 days after the 10% penalty. When the $20.00 penalty is added we also hang a shut off tag at the property. You then have 48 hours to pay your bill. If your water is shut off a $50.00 penalty is then added.

4. I think my bill is wrong or too high.: Call Barb at City Hall and she will take a look. 630-552-8275. If the bill is too high, you may have a leak. Toilets and water softeners are the number one culprits for this issue. You can check your toilet by putting food coloring in the tank, wait 10 minutes, then if the dye color is in the toilet bowl your toilet is leaking.

5. I am a new tenant; How do I set up my water bill?: Water bills remain in the owner's name and it is up to the owner of the property to get your bill to you. We do not set up new accounts in tenant's names.

6. What do I need to do if I am moving?: Call Barb in the Water Department at 630-552-8275; She will get a final reading and send you a final bill.

7. Is there a senior discount available for my utility bill?: If you are over the age of 62 there is a discount available. Come to City Hall and fill out a form. You must have proof of age (birth certificate, drivers license or state ID) and proof of residency (bank or credit card statement, other utility bill)